Bank of Baroda to Completely Digitise Lending Operations
Bank of Baroda to Completely Digitise Lending Operations

Bank of Baroda to Completely Digitise Lending Operations

  • India’s third largest lender Bank of Baroda is set to completely digitise it’s lending operations including home, agriculture, MSME, personal and auto loans. The bank which is looking to completely do away with paper-based lending has reached out to the big four and some white shoe consultants like McKinsey and Boston Consulting Group to help set up a “digital lending department”.
  • The validation and disbursal of fresh loans will happen via this digital platform while past loans will also be digitised to cut costs and improve profitability. The bank is planning to digitise a large proportion of its retail and MSME processes in the next six months.
  • “Yes, bank has setup a new vertical at the corporate office – the Digital Lending Department which will have substantial overlap with various credit verticals – Retail, MSME, Agri as well as service verticals like Analytics centre, Risk Management, Marketing,” said Akhil Handa, Head – Fintech, Partnerships and Mobile Banking, Bank of Baroda. “ The branch led journeys of course would need manual intervention. Ultimately we have to offer the choice to the customers how they would like to engage with us.
  • As per a 18-month action plan laid out by the bank, it’s aiming to set-up and operationalise the digital lending department within two months. A later leg of the plan includes consolidating the bank’s ongoing digital initiatives within this new set up. After which the department will be integrated across the bank’s systems.
  • While the digital interface has been in the works, people in the know said that the spread of the pandemic and it’s fallout has hastened the process.
  • “Covid has thrown up the need for a fully digital interface where loan validation, pre-approvals, disbursals all happen digitally, this will take a few-months to implement but once active it would help the bank substantially scale up its lending operations,” an official in the know said on the condition of anonymity.
  • According to the people in the know, the eligibility criteria for selection are so stringent that most of the consultancies may not even be able to apply. It is expected that the state-run lender may select one of the white shoe consultancies such as Boston Consulting Group (BCG) or McKinsey for the project.
  • “The push for digitisation is the result of the recent mergers. There is a push from the government to increase retail lending, and during the Covid time, this is the only way this can be done,” a person close to the development said.
  • The lender recently completed its merger exercise with Vijaya Bank and Dena Bank.
  • According to another CEO of a consultancy, the lender had reached out to some of the top firms in this regard. “We were told that this is a priority and that they are willing to select the firm for the project by mid-June and hope to finish the project within next few months.”
  • As the end of December 2019, the bank had gross domestic advances at Rs 5.84 lakh crore within which retail contributed Rs 1.19 lakh crore, agriculture advances were nearly Rs 84,548 crore while MSME loans were at Rs 87,041 crore.

About Bank of Baroda-

Bank of Baroda is an Indian Multinational, public sector Banking and financial services company. It is the third largest public sector bank in India. with a business mix of close to US$225 billion. Based on 2019 data, it is ranked 1145 on Forbes Global 2000 list.

  • Founded – 20 July 1908
  • Headquarters– Vadodara, Gujarat
  • MD & CEO– Sanjiv Chadha

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